Refund Policy — Resceclean Support

At Resceclean Support, we aim to provide helpful and satisfactory assistance to all our users. This Refund Policy explains the conditions under which you may be eligible to request a refund for any payment or service-related issue.

1. Independent Support Disclaimer

Resceclean Support is an independent third-party help resource and is not affiliated with Gen Digital Inc., Piriform Ltd., or their official Resceclean products or services. Refunds for official Resceclean purchases should be directed to the original vendor (e.g., Resceclean.com or Cleverbridge).

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

You were charged more than once for the same service due to a billing error.
You submitted a cancellation request before your service was initiated.
You received incomplete or incorrect assistance due to an internal error on our part.

Refunds are only considered for payments made directly through our verified payment partner or invoicing system.

3. Non-Refundable Cases

Refunds will not be issued under these circumstances:

Services were rendered fully and as described.
You purchased a product or license directly from Resceclean.com or another third-party vendor.
Refund requests were submitted after 30 days from the original transaction date.
Requests based on change of mind or misunderstanding of independent service status.

4. Refund Process

To initiate a refund request, please contact our billing department at support@resceclean.online with the following details:

Full name and email address used during payment
Transaction ID or invoice number
Date and amount of payment
Brief explanation for your refund request

Once your request is received, we will review it within 5–7 business days. Approved refunds are processed within 7–10 business days through the original payment method.

5. Chargebacks

Initiating a chargeback without contacting our support team may delay or void your refund process. We recommend reaching out to us first to resolve any payment concerns amicably.

6. Contact for Refunds

For all refund or billing-related inquiries, please reach us at:

Email: support@resceclean.online
Website: resceclean.online

7. Updates to This Policy

We may update or modify this Refund Policy from time to time to reflect operational or legal changes. Any updates will be posted on this page with a revised “Last Updated” date.